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faq

frequently asked questions

What time does the Grand Tasting start?

5:30 PM: VIP Admission Entry
6:30 PM: General Admission Entry
9:30 PM: Event Ends
The Cigar & Whisky Grand Tastings will take place in the Events Center at the Seminole Hard Rock Hotel & Casino Tampa.

Can I smoke at the event?

Yes, cigars can be enjoyed in the ballroom and outside.

Will there be food at the Grand Tasting?

Yes, there will be a delicious buffet with hot and cold dishes for you to enjoy.

What is the dress code?

Be casual, come as you are!

Do we have to create a Tixr fan account to purchase tickets?

Yes, in order to purchase tickets to any wine, whisky, or cigar event you must first create a Tixr fan account. However, you will only have to go though this process once. You can use the same log in information moving forward. If you have any issues creating your account please email support@tixr.com

I can't find my ticket to the event?

Tickets will be emailed to you via our ticketing partner, Tixr. If you can not find you ticket please reach out to support@tixr.com.

How do I request a refunds or exchange?

If you need to request a refund or exchange please send your request to support@tixr.com.

Can I transfer my ticket to a friend?

Yes, you can! To transfer your ticket please log in to your fan account on Tixr.com, click on "my events" to view your Big Smoke Meets WhiskyFest ticket.  Once you see the event click on "manage transfers" and follow the prompts to transfer your ticket. Please note, this you may only transfer your ticket once. If you have any issues please reach out to support@tixr.com

What are the health and safety requirements?

While there are no required health and safety protocols for Big Smoke Meets WhiskyFest (proof of vaccination is not required to attend), as a courtesy to all of those attending, we request that all attendees please consider the following

  • Please consider taking a COVID-19 rapid at-home test the day before the event.

  • If you have a positive result, or generally feel unwell we respectfully request that you do not attend the event. Questions regarding a positive test result can be directed to events@mshanken.com.

  • If you wish to wear a mask and have forgotten one we will be supplying them at Will Call upon request.

Additional questions?

Email us at events@mshanken.com

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